Employee Customer Administration – Financial Services

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The organisation

Our client is a bank with well over 3 million customers, They want to stand out by making a social impact on lives across the Netherlands. The organization was awarded the most customer-friendly bank in 2022. The Customer Administration Department employs approximately 40 colleagues.

Nature of work

• You are responsible for handling service requests from our customers
• Responsible for achieving the agreed objectives (your own and those of the department), such as lead times, accuracy and quality
• Keeping work processes and quality controls up to date
• Ongoing effort to improve services and processes

What we expect from you?

• Living in or near Utrecht
• Intermediate vocational education (MBO/HBO)
• You are readily available
• Knowledge of banking products/processes is an advantage
• You have a WFT Basic diploma or are willing to obtain this diploma
• Good understanding of the Dutch language
• Contribution to a good team atmosphere
• A pre-employment screening is part of the hiring process

What can you expect?

• A contract for a definite period of time with the option to obtain a permanent contract
• Excellent secondary employment conditions and good opportunities for further development